Ruby Newell-Legner, CSP

Join Ruby Newell-Legner, a pioneer in crafting seven-star service experiences and the President-elect of the Global Speakers Federation, for an enlightening session titled "Inside the Global Speakers Federation: APSS Edition." With a distinguished career spanning nearly three decades, Ruby has revolutionized the fan experience for sports, leisure, and recreation facilities worldwide, setting a new benchmark in customer satisfaction and engagement.

From revolutionizing fan experiences in venues like Ferrari World and Perfect Day at CocoCay Island to driving significant improvements in customer satisfaction and revenue for her clients, Ruby’s impact is unparalleled. Her work has not only elevated the guest experience but has also set a new standard in employee engagement and leadership within the entertainment and sports industries.

In this session, Ruby will share insights from her journey and the lessons learned from transforming fan experiences around the world. Attendees will gain a deeper understanding of the Global Speakers Federation's mission and how it serves as a pivotal platform for speakers worldwide. Don't miss this opportunity to learn from one of the most respected figures in the industry and discover what lies at the heart of the GSF.